Order management without the manual re-entry
Sales and ops teams re-key orders by hand, chase fulfillment across tools, and hunt for invoices that never went out. Piston runs order capture, fulfillment routing, and invoicing as one system.
Accelerate cash collection with automated invoicing
Piston issues invoices the moment an order and delivery are validated. Billing keeps pace with the warehouse.
Generate customer invoices from confirmed orders and delivery validations
Apply customer-specific billing terms and payment conditions
Track payment status, outstanding balances, and order-to-cash performance
Capture orders from every channel
Piston captures orders from every channel in one place. Direct sales, email, EDI, and digital platforms land in the same flow, ready to fulfill.
Capture orders from sales teams, emails, and EDI in a single flow
Apply customer-specific pricing, payment terms, and commercial conditions
Confirm delivery details and order completeness before processing starts
Route every order to the right fulfillment location
Piston routes orders from live stock and real constraints. Every order goes to the site that can actually deliver it.
Route orders to the optimal warehouse, production site, or fulfillment partner
Allocate inventory in real time and manage backorders by customer priority
Coordinate fulfillment across internal warehouses and 3PL partners
Numbers when order management runs on Piston
-60
%
Fewer order errors
Orders captured automatically, every channel
-30
%
Fewer status calls
Customers track their orders live
-30
%
Faster order processing
From order to fulfillment, hands-off
Key order management system features
Multi-channel order capture
Consolidate orders from all sales channels : emails, EDI, direct entry, into a single operational flow so teams never lose visibility into incoming demand.
Customer-specific pricing
Apply individually negotiated pricing lists, discounts, and commercial conditions automatically when orders are captured eliminating manual price checks and billing errors.
Real-time order tracking
Give sales, logistics, and customer service teams a live view of every order's status, from capture through picking, shipping, and delivery confirmation.
Order routing & allocation
Automatically route and allocate incoming orders to the right warehouse, production site, or fulfillment logic, reducing manual assignment and order processing delays.
Backorder management
Identify and manage orders that cannot be fulfilled immediately, with automated backorder creation, customer notifications, and fulfillment prioritization when stock becomes available.
Invoicing automation
Automatically generate invoices from confirmed orders and delivery records, reducing manual entry, accelerating billing cycles, and keeping financial records aligned with operational reality.
B2B & wholesale order management
Handle high-volume B2B orders with specific pricing agreements, delivery schedules, and approval requirements, fully integrated with inventory and shipping workflows.
Order approval workflows
Route high-value or exception orders through configured approval chains, ensuring sign-off is captured in the system without disrupting the overall order processing flow.
Built for companies that produce goods.
Where physical operations meet real constraints.
Manufacturing
Run production, inventory, procurement, and finance in one operational workspace. Piston keeps shop-floor reality and back-office data in sync, with AI agents handling the repetitive coordination work.
Distribution
Manage orders, stock, suppliers, and customer relationships in one operational workspace. Piston keeps your sales pipeline and supply chain in sync, with AI agents handling the routine coordination work.
Food and beverages
Coordinate production runs, batch traceability, supplier quality, and regulatory compliance in one operational workspace. Piston keeps your production floor and back-office data synchronized, with AI agents handling the routine coordination work.
FAQ
Does Piston automate order management without human validation?
No. Piston assists sales and operations teams by centralizing order visibility, automating routing decisions, detecting fulfillment exceptions, and coordinating invoicing workflows, but operational decisions remain fully controlled by teams. Sales managers, operations teams, and customer service still validate order priorities, manage fulfillment exceptions, approve high-value orders, and handle customer commercial conditions. The objective is not to automate order management blindly. The objective is to reduce the manual coordination overhead created by fragmented order entry, disconnected fulfillment systems, and repetitive invoicing administration.
How much manual order processing work can teams reduce?
Many industrial sales and operations teams still re-enter orders manually, coordinate fulfillment through emails and spreadsheets, and generate invoices separately from operational events. Piston reduces this overhead by connecting order capture, fulfillment routing, inventory allocation, and invoicing inside one operational workflow synchronized in real time. Orders, stock reservations, fulfillment status, and billing remain aligned automatically instead of requiring manual coordination across sales, warehouse, logistics, and finance teams. Teams spend less time processing orders administratively and more time managing customer priorities and operational exceptions.
What makes Piston different from a traditional order management ERP?
Traditional ERP order management workflows are often rigid, fragmented, and slow to reflect real operational activity. Orders are entered manually. Fulfillment routing depends on spreadsheets. Invoicing happens separately from delivery confirmation. Customer service lacks visibility into operational status. Piston connects order management directly to inventory, warehouse, production, logistics, and finance operations inside one shared workspace. Sales teams, operations, and customer service maintain real-time visibility across order status, fulfillment progress, and payment activity without relying on disconnected systems and manual status updates.
Can Piston support complex industrial B2B order environments?
Yes. Piston is designed for industrial B2B environments where orders depend on customer-specific pricing, volume conditions, production dependencies, multi-site fulfillment, and commercial approval workflows. The platform supports make-to-order operations, blanket orders, customer price books, EDI integrations, 3PL coordination, and order-to-cash tracking across complex industrial sales environments. Operational teams can adapt order workflows according to customer requirements and operational constraints instead of forcing order activity into rigid ERP processes.
Why do industrial companies modernize order management workflows?
As industrial B2B operations grow more complex, order coordination becomes increasingly difficult to manage manually. Sales and operations teams often rely on spreadsheets, manual ERP entry, email-based fulfillment coordination, and disconnected invoicing workflows to process customer orders. This creates entry errors, fulfillment delays, billing mistakes, and poor visibility across sales, operations, and finance teams. Industrial companies modernize order management to centralize order operations, automate fulfillment routing, improve order-to-cash performance, and give teams real-time visibility across the full order lifecycle without increasing coordination overhead.
